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VHQA Conference

By Sally Danckert

Posted on: 19 May 2015

RiskMan International is pleased to be sponsoring the 2nd Annual VHQA Conference on the 28th and 29th May, 2015 at the Novotel in St Kilda. The 2 day conference includes an exciting range of speakers talking about: 

Consumer Participation: What it really looks like & how organisations are achieving it.

Below is the timetable of speakers for each day.  Register now at http://www.trybooking.com/125494.  For all conference inquiries please email: vhqasn@gmail.com

THURSDAY 28th MAY

8.15–9.00

Registrations & refreshments

9.00-9.05

Official Opening & Welcome

Sue Evans- VHQA President

9.05–9.20

A marriage of two worlds

Health Issues Centre

Opening Plenary – Consumer Participation: What’s It All About?

9.20–10.00

The growing evidence to support consumer partnerships

Catherine Crock- Royal Childrens’

10.00–10.30

Policies, processes & resources to assist organisations

Department of Health & Human Services

10.30–10.50

MORNING TEA

10.50–11.20

Lessons from the field through, the eyes of a surveyor

Karen Edwards-ACHS

11.20–12

Facilitated question time involving all panel members

12.00–12.45

LUNCH

Session One – Partners in Service Planning

12.45–1.15

“It’s just good business” – the evidence & rationale

Tere Dawson – Health Issues Centre

1.15–1.35

Our strategies to involve consumers in committees beyond the CAC

Tanya Hendry – Eastern Health

1.35–1.55

A regional organisations challenges & triumphs

Lee Scott – Barwon Health

1.55– 2.15

Using “Kitchen table discussion” methodology to engage community

Maree Cuddihy – Kyneton District Health

2.15 – 2.45

Facilitated question time involving all panel members

2.45 – 3.00

AFTRENOON TEA

Session Two – Partners in Designing Care

3.00 – 3.30

The evidence to support engaging consumers in designing care

Mary Draper-Health Issues Centre

 

3.30 – 3.50

Engaging consumers through the complaints process to support improvement & redesign

 

David Price – Northern Health

3.50 – 4.10

Changing our culture to truly embed partnerships with care planning

Judy Morton – Townsville Hospital

4.10 – 4.30

Improving community health through participation

John Aitken

4.30 – 5.00

Facilitated question time involving all panel members

 

FRIDAY 29th MAY

 

7.00 - 8.30

Breakfast with Jeanette Kinahan (Separate registration)

In 2014 Jeanette was awarded the Excellence in Personal Injury Management – Outstanding Contribution by an Individual Award, which provided a grant for an international study tour which Jeanette undertook in early 2015. In the breakfast session, Jeanette will share experiences and insights from this study tour about initiatives that are improving safety, health & wellbeing for all from the “two sides of the coin”.

8.30–9.00

Registrations & refreshments

9.00-9.10

AAQHC news

Belinda Westlake - AAQHC President

9.10–9.30

A look at Health Literacy

Maureen Johnson - RWH

Session One – The Consumer Perspective

  9.30–10.10

 

“Patients for Patient Safety” – My role as a Consumer Advocate

Stephanie Newell-Clinical Excellence

Commission

10.10–10.30

MORNING TEA

10.30–10.50

Experiences and insights of a metropolitan consumer

Jeanette Kinahan – Eastern Health

10.50–11.10

Raising the profile of consumers & community in a regional setting

Robyn Tickner – Bendigo Health

11.10–11.30

A rural health care organisation’s consumer experience

Mike McGuire Snr – West Gippsland

11.30–12

Facilitated question time involving all panel members

12.00–12.45

LUNCH

Session Two – Partners in Measurement & Evaluation

 

12.45–1.15

Using the “Real People, Real Data Toolkit” to collect, analyse & present consumer experiences

 

Jo Root – Consumers Health Forum

1.15–1.35

The use of consumer stories to encourage change

Suzanne Corcoran – Alfred Health

1.35–1.55

From a community health service perspective

Karen Riley – Bendigo Community Health

1.55–2.15

A small private hospital’s initiatives to engage consumers

Kim White – St John of God, Warnambool

2.15–2.45

Facilitated question time involving all panel members

2.45–3.05

AFTRENOON TEA

 

 

3.05–3.55

“Be the change you want to see in the world: Leading change in Consumer Partnerships” because partnering with consumers is here to stay.

 

 

Susan Biggar-Health Issues Centre

 

3.55-4.00

Presentation to “Too Good Not To Share” winning entry

& close

 

Sue Evans- VHQA President